What if royal mail lost my parcel

Frustrating! If Royal Mail loses your parcel, you can follow these steps to try to resolve the issue:

1. Track your parcel: First, check the Royal Mail tracking website to see if your parcel has been delivered or if there's an issue with the tracking.
2. Contact Royal Mail: Reach out to Royal Mail's customer service team via phone, email, or online chat. You can find their contact details on their website. Provide them with your tracking number and a detailed description of the issue.
3. Report the loss: If Royal Mail confirms that your parcel is lost, you'll need to report the loss to them. They'll ask for some information, such as:
   • Your name and address
   • The tracking number
   • The date you sent the parcel
   • The contents of the parcel (if you have a detailed list)
4. Wait for an investigation: Royal Mail will investigate the loss and try to locate your parcel. This may take some time, so be patient.
5. Claim compensation (if eligible): If Royal Mail confirms that your parcel is lost and you're eligible, you can claim compensation. The amount you're entitled to depends on the value of the contents and the service you used. You can find more information on Royal Mail's compensation policy on their website.
6. Check your insurance (if applicable): If you purchased insurance for your parcel, you may be able to make a claim with the insurance provider.

Some additional tips:

• Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
• Take photos of the contents of your parcel before sending it, in case you need to prove what was in the parcel.
• Consider sending a replacement parcel or re-sending the item via a different carrier if you're in a hurry.

Remember to stay calm and patient throughout the process. Royal Mail has a dedicated team to handle lost parcel claims, and they'll do their best to resolve the issue for you.