What is trailing mail

Trailing mail, also known as trailing correspondence or trailing documents, refers to a set of documents or records that are sent or received after the main or primary transaction has been completed. These documents may be related to the original transaction, but are not essential to its completion.

Examples of trailing mail include:

  1. Confirmations: After a purchase or sale has been made, a confirmation letter or email may be sent to the customer or vendor to confirm the details of the transaction.
  2. Invoices: Invoices may be sent after a product or service has been delivered, to bill the customer for the goods or services provided.
  3. Statements: Bank statements, credit card statements, or other financial statements may be sent periodically to customers to provide them with a summary of their account activity.
  4. Reminders: Reminders may be sent to customers to pay outstanding bills, renew subscriptions, or complete other tasks.
  5. Follow-up correspondence: After a customer has made a purchase or inquiry, follow-up correspondence may be sent to ensure that they are satisfied with the product or service and to gather feedback.

Trailing mail is often used to:

  1. Provide additional information: Trailing mail can provide customers with additional information about their transactions, such as product details, usage instructions, or warranty information.
  2. Confirm transactions: Trailing mail can be used to confirm that a transaction has been completed successfully and to provide customers with a record of their purchase or sale.
  3. Gather feedback: Trailing mail can be used to gather feedback from customers about their experiences with a product or service, which can help businesses improve their offerings.
  4. Encourage repeat business: Trailing mail can be used to encourage customers to return to a business or to make repeat purchases by offering promotions, discounts, or other incentives.

Overall, trailing mail is an important part of the customer service process, as it helps businesses to provide customers with a positive experience and to build strong relationships with their customers.