What to do if royal mail lose your passport

What a stressful situation! If Royal Mail loses your passport, here's what you can do:

  1. Report the loss to Royal Mail: Contact Royal Mail's customer service team as soon as possible to report the loss. You can do this by:
    • Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
    • Online: Fill out the online form on Royal Mail's website
    • Post: Write to Royal Mail's Customer Service Team, PO Box 179, Bristol, BS99 7WS
  2. Contact the Passport Agency: Inform the UK Passport Agency about the loss:
    • Phone: 0300 222 0000 (Monday to Friday, 8am to 8pm)
    • Online: Fill out the online form on the GOV.UK website
  3. Apply for an Emergency Passport: If you need to travel urgently, you can apply for an emergency passport. You'll need to:
    • Fill out form PA8 (available on the GOV.UK website)
    • Provide proof of identity and citizenship
    • Pay the emergency passport fee (£103 for a standard adult passport book)
    • Attend an appointment at a Passport Agency or a nominated Post Office
  4. Report the loss to your bank and credit card providers: If you had your passport with you when you were sending it, you may want to contact your bank and credit card providers to report the loss and cancel any cards or accounts that may be affected.
  5. Keep a record of your report: Make a note of the date, time, and details of your report to Royal Mail, the Passport Agency, and any other relevant parties. This will help you keep track of your reports and provide evidence if needed.
  6. Check your Royal Mail tracking: If you had tracked your passport, check the tracking information to see if it was delivered or if there's any information about its whereabouts.
  7. Consider sending a replacement passport: If you don't need to travel urgently, you can apply for a replacement passport using the standard application process.

Remember to stay calm and patient throughout the process. It's essential to report the loss to both Royal Mail and the Passport Agency to ensure that your passport is not used fraudulently and to minimize any potential damage.