Where to mail casetify returns
Casetify is a popular brand that offers a wide range of phone cases, accessories, and other products. If you need to return an item to Casetify, you can follow these steps:
Return Address: Casetify Returns Department PO Box 1311 Los Angeles, CA 90078-1311
Return Policy: Casetify has a 30-day return policy, which means you can return an item within 30 days of receiving it. The item must be in its original condition, with all original tags and packaging intact.
How to Initiate a Return: To initiate a return, you can follow these steps:
- Go to the Casetify website and log in to your account.
- Click on "My Account" and then select "Order History" from the dropdown menu.
- Find the order containing the item you want to return and click on "Return" next to it.
- Fill out the return form with the reason for return and any additional comments.
- Print out the return label and attach it to the outside of the package.
- Ship the package back to the return address listed above.
Return Shipping: Casetify does not provide a prepaid return shipping label. You will need to pay for the cost of return shipping. However, if you received a defective or incorrect item, Casetify may provide a prepaid return shipping label.
Refund: Once Casetify receives the returned item, they will process a refund to your original payment method. Refunds are typically processed within 5-7 business days.
Exchange: If you want to exchange an item for a different size, color, or style, you can initiate an exchange through the Casetify website. Follow the same steps as above, but select "Exchange" instead of "Return" when filling out the return form.
Remember to carefully review Casetify's return policy and procedures before initiating a return. If you have any questions or concerns, you can contact Casetify's customer service team for assistance.