Why new mails don't download automatically when opening outlook 2016

There are several reasons why new emails may not download automatically when opening Outlook 2016. Here are some possible causes:

  1. Sync settings: Check your sync settings in Outlook. Go to File > Account Settings > Account Settings > [Your Email Account] > More Settings > Advanced. Ensure that the "Schedule an automatic send/receive every [X] minutes" option is enabled and set to a reasonable interval (e.g., every 5-10 minutes).
  2. Connection issues: Ensure that your internet connection is stable and working properly. Try restarting your router or modem if you're experiencing connectivity issues.
  3. Outlook configuration: Check your Outlook configuration settings. Go to File > Options > Advanced > Send/Receive. Ensure that the "Send/Receive groups" are set to "Every [X] minutes" and that the "Schedule an automatic send/receive every [X] minutes" option is enabled.
  4. Email account settings: Check your email account settings. Go to File > Account Settings > Account Settings > [Your Email Account] > More Settings > Advanced. Ensure that the "Download complete items including attachments" option is enabled.
  5. Server-side issues: If you're experiencing issues with your email server, new emails may not download automatically. Try checking your email server's status or contacting your email provider's support team.
  6. Outlook add-ins: Some Outlook add-ins may interfere with the automatic download of new emails. Try disabling any recently installed add-ins to see if it resolves the issue.
  7. Corrupted Outlook cache: A corrupted Outlook cache can cause issues with automatic email downloads. Try clearing the Outlook cache by going to File > Options > Advanced > Offline Settings > Clear Offline Items.
  8. Windows updates: Ensure that your Windows operating system is up-to-date, as updates can sometimes resolve issues with Outlook.
  9. Outlook version: If you're using an older version of Outlook 2016, it may not have the latest features or bug fixes. Try updating to the latest version of Outlook 2016.
  10. Third-party software conflicts: Some third-party software may interfere with Outlook's ability to download new emails automatically. Try closing any unnecessary software or background applications to see if it resolves the issue.

To troubleshoot the issue, you can try the following steps:

  1. Restart Outlook and your computer.
  2. Check your email account settings and sync settings.
  3. Try downloading emails manually by going to Send/Receive > Send/Receive All Folders.
  4. Check your Outlook journal or event logs for any errors or issues related to email downloads.
  5. Contact your email provider's support team or Microsoft Support for further assistance.

I hope this helps you resolve the issue!