Will royal mail refund me for lost parcel

The frustration of a lost parcel!

Royal Mail's policy on refunds for lost parcels varies depending on the circumstances and the type of service used. Here's a general outline:

  1. Signed For Services: If you've used a signed for service, such as Royal Mail Signed For or Special Delivery, and the parcel is lost or damaged, you may be eligible for a refund or compensation. You'll need to report the loss to Royal Mail within 7 days and provide proof of posting.
  2. Tracked Services: For tracked services like Royal Mail Tracked 24 or Tracked 48, you can claim a refund or compensation if the parcel is lost or damaged. You'll need to report the loss to Royal Mail within 7 days and provide proof of posting.
  3. Untracked Services: For untracked services like Standard Parcels, Royal Mail may not be able to refund or compensate you for lost parcels. However, you can still report the loss to Royal Mail and they may investigate the matter.

To claim a refund or compensation, you'll need to:

  1. Report the loss to Royal Mail: You can do this online, by phone (03457 740 740), or by visiting a local post office.
  2. Provide proof of posting: You'll need to provide proof of posting, such as a receipt or a tracking number.
  3. Wait for Royal Mail's investigation: Royal Mail will investigate the matter and may request additional information or evidence.
  4. Receive a decision: Royal Mail will let you know whether they can refund or compensate you for the lost parcel.

The amount of compensation you may receive depends on the value of the parcel and the type of service used. Here are some general guidelines:

Keep in mind that these are general guidelines, and the actual compensation amount may vary depending on the circumstances.

If you're unsure about the status of your parcel or want to report a lost parcel, I recommend contacting Royal Mail directly for assistance.