Windows 11 mail app not sending emails

Frustrating! Don't worry, I'm here to help you troubleshoot the issue with the Windows 11 Mail app not sending emails. Let's go through some steps to resolve the problem:

Step 1: Check your internet connection

  1. Ensure your internet connection is stable and working properly.
  2. Restart your router and modem to rule out any connectivity issues.

Step 2: Check your account settings

  1. Open the Mail app and go to the "Settings" (gear icon) > "Accounts".
  2. Select the account that's not sending emails and click on "Manage".
  3. Check if your account settings are correct, including the email address, password, and server settings.
  4. Make sure you're using the correct SMTP server settings for your email provider.

Step 3: Check for updates

  1. Open the Mail app and go to the "Settings" (gear icon) > "Update & Security".
  2. Check if there are any updates available for the Mail app.
  3. Install any available updates and restart the app.

Step 4: Disable and re-enable the account

  1. Go to the "Settings" (gear icon) > "Accounts" and select the account that's not sending emails.
  2. Click on "Manage" and then toggle the switch next to "Enabled" to disable the account.
  3. Wait for 10 seconds and then toggle the switch back to enable the account.

Step 5: Clear cache and data

  1. Go to the "Settings" (gear icon) > "System" > "Storage" > "Mail".
  2. Click on "Clear cache" and then "Clear data".
  3. Restart the Mail app.

Step 6: Check for conflicts with other apps

  1. Close any other email clients or apps that may be interfering with the Mail app.
  2. Try sending an email again to see if the issue persists.

Step 7: Reset the Mail app

  1. Go to the "Settings" (gear icon) > "System" > "Apps & features".
  2. Find the Mail app and click on "Advanced options".
  3. Click on "Reset" and then "Reset" again to confirm.

Step 8: Reinstall the Mail app

  1. Go to the "Settings" (gear icon) > "System" > "Apps & features".
  2. Find the Mail app and click on "Uninstall".
  3. Restart your device and then reinstall the Mail app from the Microsoft Store.

If none of these steps resolve the issue, you may want to try resetting your Windows 11 device or seeking further assistance from Microsoft Support or your email provider's support team.