Wink hub recall email
Here is a sample email that Wink Hub may send to customers regarding a recall:
Subject: Important: Wink Hub Recall Notice
Dear [Customer Name],
We are writing to inform you that Wink Hub has issued a voluntary recall of certain Wink Hub devices due to a potential safety issue. The recall affects [insert specific model numbers or ranges of model numbers].
The affected devices may have a faulty [insert specific component or feature] that could cause [insert potential safety issue, such as electrical shock or fire]. We take the safety and security of our customers very seriously, and we are taking immediate action to address this issue.
If you own one of the affected devices, please follow these steps to ensure your safety:
- Unplug the device from power immediately.
- Do not use the device until it has been repaired or replaced.
- Contact our customer service team at [insert contact information] to schedule a repair or replacement.
We will provide a prepaid return shipping label and a replacement device or a refund, whichever is applicable.
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Your safety is our top priority, and we are committed to providing you with a safe and reliable product.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help.
Thank you for your cooperation and understanding.
Sincerely,
[Your Name] Wink Hub Customer Service
P.S. Please note that this recall only affects devices with the specific model numbers listed above. If you are unsure about the model number of your device, please contact our customer service team for assistance.