Www.loft.com/returns by mail
According to the Loft website, here are the steps to initiate a return by mail:
Return by Mail
- Check if your item is eligible for return: Most items can be returned within 30 days of delivery. However, some items like final sale items, personalized items, and gift cards are not eligible for return.
- Get a Return Merchandise Authorization (RMA) number: Go to the Loft website and click on "My Account" > "Order History" > "Return Item". Fill out the return form and submit it. You will receive an RMA number via email.
- Pack the item carefully: Place the item in its original packaging, if possible. Make sure the item is in its original condition with all tags attached.
- Attach the RMA number: Write the RMA number on the outside of the package.
- Ship the item back: Use a trackable shipping method (e.g., USPS, UPS, FedEx) to send the item back to Loft. The return shipping address is:
- Loft Returns
- 5555 N. River Rd.
- Rosemont, IL 60018
- Keep a record of your return: Keep a record of your return, including the RMA number, the item you're returning, and the reason for the return.
Return Policy
- Returns are accepted within 30 days of delivery.
- Items must be in their original condition with all tags attached.
- Refunds will be issued in the original form of payment.
- Refunds may take 5-7 business days to process.
Exceptions
- Final sale items, personalized items, and gift cards are not eligible for return.
- Items that are damaged or worn out may not be eligible for return.
If you have any questions or concerns about returning an item by mail, you can contact Loft's customer service at 1-800-230-5556 or [email protected].