Www.royal mail.com/claims

The Royal Mail Claims website!

The Royal Mail Claims website is a platform where customers can submit claims for lost, damaged, or delayed mail and parcels. Here's a brief overview of what you can expect to find on the website:

Types of claims:

  1. Lost Mail: If you've sent a letter or parcel and it hasn't arrived, you can submit a claim to Royal Mail.
  2. Damaged Mail: If your mail or parcel has been damaged during transit, you can claim compensation.
  3. Delayed Mail: If your mail or parcel has been delayed, you can submit a claim to Royal Mail.

How to submit a claim:

  1. Online Claim: You can submit a claim online by filling out a form on the Royal Mail Claims website. You'll need to provide your name, address, and details about the lost, damaged, or delayed item.
  2. Phone Claim: You can also submit a claim by calling Royal Mail's customer service number (03457 740 740).
  3. Post Claim: If you prefer, you can submit a claim by post by downloading and completing a claim form from the Royal Mail website.

What you'll need to provide:

  1. Proof of posting: You'll need to provide proof of posting, such as a receipt or a tracking number.
  2. Item details: You'll need to provide details about the item, including its value, weight, and dimensions.
  3. Photos: You may need to provide photos of the damaged item or the packaging.

What to expect:

  1. Claim assessment: Royal Mail will assess your claim and may request additional information or evidence.
  2. Compensation: If your claim is successful, you'll receive compensation for the value of the lost, damaged, or delayed item.
  3. Resolution: Royal Mail aims to resolve claims within 28 days, but this may vary depending on the complexity of the claim.

Remember to keep a record of your claim, including the claim reference number, as you may need to refer to it later.