23 and me lost in mail

Frustrating!

If you've lost your 23andMe kit in the mail, here are some steps you can take:

1. Contact 23andMe customer support: Reach out to 23andMe's customer support team via phone (1-855-948-6585) or email ([email protected]). They'll be able to assist you in tracking your kit and potentially resending it.
2. Check with your local post office: If you've already sent the kit back to 23andMe, you can contact your local post office to see if they have any information about the package's whereabouts.
3. File a claim with the postal service: If you've purchased insurance for your package, you may be able to file a claim with the postal service (e.g., USPS, UPS, or FedEx) to recover the cost of the kit.
4. Wait for a replacement kit: If 23andMe is unable to locate your original kit, they may be able to send a replacement kit to you.

To minimize the risk of losing your kit in the mail, make sure to:

• Use a trackable shipping method (e.g., USPS, UPS, or FedEx) with a signature confirmation.
• Keep a record of your tracking number and the shipping carrier's contact information.
• Double-check the address on your kit before sending it back to 23andMe.

I hope this helps, and I wish you the best of luck in resolving the issue!