3cx multiple calls voice mail

In 3CX, you can set up multiple calls to forward to a voicemail box. Here's a step-by-step guide to achieve this:

Prerequisites:

  1. You have a 3CX PBX system installed and configured.
  2. You have a voicemail box set up in 3CX.

Step 1: Create a new voicemail box

  1. Log in to the 3CX Management Console.
  2. Go to Voicemail > Voicemail Boxes.
  3. Click the Add button to create a new voicemail box.
  4. Fill in the required information, such as the voicemail box name, extension, and password.
  5. Click Save to create the new voicemail box.

Step 2: Configure the voicemail box to accept multiple calls

  1. Go to Voicemail > Voicemail Boxes.
  2. Select the voicemail box you created in Step 1.
  3. Click the Edit button.
  4. In the Voicemail Box Settings window, scroll down to the Call Handling section.
  5. Check the box next to Allow multiple calls to this voicemail box.
  6. Set the Maximum number of calls to the desired value (e.g., 3).
  7. Click Save to save the changes.

Step 3: Configure the call flow

  1. Go to Call Flow > Call Flow Editor.
  2. Create a new call flow or edit an existing one.
  3. Add a Voicemail node to the call flow.
  4. Configure the voicemail node to point to the voicemail box you created in Step 1.
  5. Add additional Call nodes to the call flow to route multiple calls to the same voicemail box.
  6. Configure each call node to have the same Destination as the voicemail node (i.e., the voicemail box).
  7. Click Save to save the changes.

Step 4: Test the setup

  1. Make a test call to the extension that is configured to forward to the voicemail box.
  2. Verify that the call is forwarded to the voicemail box and that the caller can leave a message.
  3. Repeat the test with multiple calls to ensure that the voicemail box accepts multiple calls.

By following these steps, you should be able to set up multiple calls to forward to a voicemail box in 3CX.