Address to send royal mail claims
The address to send Royal Mail claims in the UK is:
Royal Mail Claims Department PO Box 179 Bristol BS99 7NA
You can also submit your claim online through the Royal Mail website. To do this, you'll need to:
- Go to the Royal Mail website and click on "Claims" at the top of the page.
- Select the type of claim you want to make (e.g. lost or damaged mail, delayed delivery, etc.).
- Fill in the online claim form with the required details, including your name, address, and a description of the issue.
- Upload any supporting evidence, such as photos or receipts.
- Submit your claim and wait for Royal Mail to review it.
It's a good idea to keep a copy of your claim form and any supporting evidence, as you may need to refer to them later.
If you're making a claim for a specific item, such as a parcel or package, you'll need to provide the following information:
- The tracking number or reference number for the item
- The date and time the item was sent
- The expected delivery date and time
- A description of the item and its value
- Any relevant photos or evidence of the item's condition
Royal Mail aims to process claims within 28 days, but this can take longer in some cases. If your claim is successful, you'll receive a payment or replacement item. If your claim is unsuccessful, Royal Mail will provide a reason for the decision and any next steps you can take.