Advanced mail aaez

You're looking for advanced mail features in AEZ (Advanced Emailer for Zendesk). Here are some of the key features:

  1. Customizable Email Templates: AEZ allows you to create custom email templates for different types of tickets, such as new ticket, update, and resolution. You can use placeholders for dynamic fields like ticket subject, description, and customer information.
  2. Conditional Logic: AEZ enables you to use conditional logic to customize the email content based on specific conditions, such as ticket priority, status, or customer information.
  3. Dynamic Fields: AEZ supports dynamic fields, which allow you to insert dynamic data into your email templates, such as ticket ID, subject, or customer name.
  4. Email Personalization: AEZ allows you to personalize your emails by inserting customer information, such as name, email, or phone number, into the email template.
  5. Automated Email Sequences: AEZ enables you to create automated email sequences, which allow you to send a series of emails to customers based on specific triggers, such as ticket updates or customer interactions.
  6. Customizable Email Headers: AEZ allows you to customize the email headers, such as subject, from name, and from email, to match your brand's identity.
  7. Email Attachments: AEZ supports email attachments, which allow you to send files, such as PDFs or images, to customers along with your email.
  8. Email Tracking: AEZ provides email tracking features, which allow you to track the delivery and opening of your emails, as well as monitor customer engagement.
  9. Customizable Email Content: AEZ allows you to customize the email content, including the text, images, and formatting, to match your brand's identity and style.
  10. Integration with Zendesk: AEZ is tightly integrated with Zendesk, which means you can access and manipulate Zendesk data, such as tickets and customer information, directly from the AEZ interface.

These advanced features enable you to create highly customized and personalized email campaigns that improve customer engagement and satisfaction.