Air india mail id for refund

Here are the Air India email IDs and contact details for refund-related queries:

Email IDs:

  1. Refund Department: [email protected]
  2. Customer Service: [email protected]

Phone Numbers:

  1. Refund Department: +91-11-2331 1111 (Monday to Friday, 9:30 AM to 6:00 PM IST)
  2. Customer Service: +91-11-2331 1111 (24x7)

Refund Process:

To initiate a refund, you can follow these steps:

  1. Log in to your Air India account on the website or mobile app.
  2. Go to the "My Bookings" section and select the booking for which you want to request a refund.
  3. Click on "Refund" and follow the prompts to submit your refund request.
  4. Provide the required documentation, such as a cancelled ticket, medical certificate (if applicable), or other relevant documents.
  5. Air India will review your request and process the refund accordingly.

Refund Timelines:

The refund processing time may vary depending on the type of ticket and the reason for cancellation. Generally, Air India refunds are processed within 7-10 working days.

Refund Amount:

The refund amount will be credited to the original payment method used to book the ticket. If the ticket was booked using a credit card, the refund will be credited to the same credit card.

Refundable and Non-Refundable Tickets:

Air India has a refund policy for both refundable and non-refundable tickets. Refundable tickets can be refunded in full or partially, depending on the reason for cancellation. Non-refundable tickets are subject to a cancellation fee, and the remaining amount will be credited to the passenger's account.

Remember to check the Air India website or contact their customer service for the most up-to-date information on refund policies and procedures.