Air india refund mail id

Here are the email IDs and contact details for Air India's refund department:

Refund Department Email IDs:

  1. [email protected]: For general refund queries and requests.
  2. [email protected]: For refund queries related to Air India Express flights.

Phone Numbers:

  1. +91-11-2331 1111 (New Delhi): For refund queries and requests.
  2. +91-22-2653 1111 (Mumbai): For refund queries and requests.

Refund Process:

To initiate a refund, you can follow these steps:

  1. Log in to your Air India account on the official website (www.airindia.in) and click on "Manage Booking".
  2. Select the booking for which you want to request a refund.
  3. Click on "Refund" and follow the prompts to submit your refund request.
  4. You will receive an email with a refund reference number, which you can use to track the status of your refund.

Refund Timelines:

Air India typically processes refunds within 7-10 working days after receiving the refund request. However, the actual refund processing time may vary depending on the mode of refund and the country of origin.

Refund Modes:

Air India offers refunds in the following modes:

  1. Bank Transfer: Refunds are credited back to the original payment method (credit/debit card or bank account).
  2. Cheque: Refunds are issued in the form of a cheque, which is mailed to the passenger's address.
  3. Voucher: Refunds are issued in the form of a voucher, which can be used for future bookings.

Remember to keep your booking reference number and refund reference number handy, as you may need to provide these details when contacting the refund department.