All mail going to junk outlook
Frustrating!
If all your mail is going to Junk in Outlook, it's likely due to one of the following reasons:
- Spam filter settings: Outlook's spam filter might be too aggressive, flagging legitimate emails as junk. Try adjusting the spam filter settings:
- Go to Outlook's Settings (gear icon) > View all Outlook settings > Mail > Junk email.
- Adjust the "Junk email" settings to "Low" or "Medium" to reduce false positives.
- Domain or sender reputation: If a sender's domain or IP address has a poor reputation, Outlook might flag their emails as junk. Check the sender's domain reputation using tools like SenderScore or Spamhaus.
- Email content: Some emails might be flagged as junk due to their content, such as:
- High volume of attachments or large file sizes.
- Suspicious links or URLs.
- Unusual or spammy keywords.
- Lack of authentication (e.g., no SPF or DKIM records).
- Outlook configuration: Ensure your Outlook configuration is correct:
- Check your account settings: Go to Outlook's Settings (gear icon) > View all Outlook settings > Accounts > Your email account.
- Verify your account is set up correctly, and the server settings are correct.
- Third-party add-ins: Some third-party add-ins might interfere with Outlook's spam filtering. Try disabling any recently installed add-ins:
- Go to Outlook's Settings (gear icon) > View all Outlook settings > Add-ins.
- Disable any recently installed add-ins and see if the issue persists.
- Outlook updates: Ensure you're running the latest version of Outlook:
- Check for updates: Go to Outlook's Settings (gear icon) > View all Outlook settings > Office 365 settings > Update & Security.
- Install any available updates.
To recover emails marked as junk, you can try the following:
- Mark as not junk: Right-click on the email and select "Mark as not junk" to move it to your inbox.
- Whitelist senders: Add the sender's email address or domain to your safe senders list:
- Go to Outlook's Settings (gear icon) > View all Outlook settings > Mail > Safe senders.
- Add the sender's email address or domain to the list.
If none of these solutions work, you may want to contact your email administrator or Microsoft Support for further assistance.