All mail going to junk outlook

Frustrating!

If all your mail is going to Junk in Outlook, it's likely due to one of the following reasons:

  1. Spam filter settings: Outlook's spam filter might be too aggressive, flagging legitimate emails as junk. Try adjusting the spam filter settings:
    • Go to Outlook's Settings (gear icon) > View all Outlook settings > Mail > Junk email.
    • Adjust the "Junk email" settings to "Low" or "Medium" to reduce false positives.
  2. Domain or sender reputation: If a sender's domain or IP address has a poor reputation, Outlook might flag their emails as junk. Check the sender's domain reputation using tools like SenderScore or Spamhaus.
  3. Email content: Some emails might be flagged as junk due to their content, such as:
    • High volume of attachments or large file sizes.
    • Suspicious links or URLs.
    • Unusual or spammy keywords.
    • Lack of authentication (e.g., no SPF or DKIM records).
  4. Outlook configuration: Ensure your Outlook configuration is correct:
    • Check your account settings: Go to Outlook's Settings (gear icon) > View all Outlook settings > Accounts > Your email account.
    • Verify your account is set up correctly, and the server settings are correct.
  5. Third-party add-ins: Some third-party add-ins might interfere with Outlook's spam filtering. Try disabling any recently installed add-ins:
    • Go to Outlook's Settings (gear icon) > View all Outlook settings > Add-ins.
    • Disable any recently installed add-ins and see if the issue persists.
  6. Outlook updates: Ensure you're running the latest version of Outlook:
    • Check for updates: Go to Outlook's Settings (gear icon) > View all Outlook settings > Office 365 settings > Update & Security.
    • Install any available updates.

To recover emails marked as junk, you can try the following:

  1. Mark as not junk: Right-click on the email and select "Mark as not junk" to move it to your inbox.
  2. Whitelist senders: Add the sender's email address or domain to your safe senders list:
    • Go to Outlook's Settings (gear icon) > View all Outlook settings > Mail > Safe senders.
    • Add the sender's email address or domain to the list.

If none of these solutions work, you may want to contact your email administrator or Microsoft Support for further assistance.