Apology mail for wrongly delievered gold card instead of platinum

Here's a sample apology email for wrongly delivering a Gold card instead of a Platinum card:

Subject: Apology for Incorrect Card Delivery

Dear [Customer's Name],

I am writing to express my sincerest apologies for the mistake that occurred during the delivery of your new credit card. Unfortunately, our team incorrectly delivered a Gold card instead of the Platinum card that you were supposed to receive.

We understand the importance of receiving the correct card, and we are truly sorry for any inconvenience this may have caused. We want to assure you that we are taking immediate action to rectify the situation and ensure that the correct card is delivered to you as soon as possible.

In the meantime, we would like to offer you a complimentary upgrade to our premium customer service package, which includes priority support and exclusive benefits. We value your business and appreciate your loyalty to our bank.

Please find the details of the correct Platinum card below:

If you have any questions or concerns, please do not hesitate to reach out to us. We are committed to providing you with the highest level of service and ensuring that you receive the correct card.

Once again, we apologize for the mistake and any inconvenience it may have caused. We appreciate your patience and understanding, and we look forward to serving you better in the future.

Sincerely,

[Your Name] Customer Service Representative [Bank Name]

CC: [Manager's Email]