Asking a reason for cancellation of order through mail
Here's an example of a polite and professional email you could send to ask for a reason for the cancellation of an order:
Subject: Request for Reason for Order Cancellation
Dear [Customer Service Team],
I am writing to request a reason for the cancellation of my order [Order Number: [insert order number]]. I placed the order on [date] and was expecting to receive the items on [expected delivery date]. However, I received an email from your team stating that the order had been cancelled.
I would greatly appreciate it if you could provide me with the reason for the cancellation. I understand that sometimes orders may need to be cancelled due to unforeseen circumstances, but I would like to know what happened in this case.
If there is any additional information you need from me to process the cancellation, please let me know. I would also appreciate any guidance on how to proceed with reordering the items or receiving a refund.
Thank you for your time and assistance in this matter. I look forward to hearing back from you soon.
Best regards,
[Your Name]
This email is polite and professional, and it:
- Clearly states the purpose of the email
- Provides the order number for reference
- Shows that you are willing to work with the company to resolve the issue
- Requests specific information (the reason for cancellation)
- Offers to provide any additional information needed to process the cancellation
Remember to customize the email to fit your specific situation and tone.