Aus post missing mail claim
If you're missing mail from Australia Post, you can file a claim to try to recover the lost or missing items. Here's a step-by-step guide to help you through the process:
Before you start:
- Check your tracking information: Log in to your Australia Post account or check your tracking number to see if the item was delivered or if there's an issue with the tracking.
- Contact Australia Post: Reach out to Australia Post's customer service team to report the missing mail. You can call them on 13 13 18 (Australia only) or email [email protected].
Filing a claim:
- Gather required information: You'll need to provide the following details:
- Your name and contact information
- The tracking number or consignment note number
- The date the item was sent
- The item's description and value
- Any relevant documentation, such as receipts or invoices
- Fill out the claim form: You can download and complete the Australia Post Missing Mail Claim Form (PDF) or fill out the online form on the Australia Post website.
- Submit your claim: Send the completed form to Australia Post's Missing Mail Claims team:
- By post: Australia Post Missing Mail Claims, GPO Box 3571, Melbourne VIC 3001
- By email: [email protected]
- Online: Fill out the online form on the Australia Post website
- Wait for a response: Australia Post will review your claim and respond within 10-14 working days. If your claim is approved, they'll provide a replacement or refund.
Tips and considerations:
- Keep records: Keep a copy of your claim form and any supporting documentation, as you may need to refer to them later.
- Time limits: You must file your claim within 12 months of the item being sent.
- Value limits: Australia Post has a maximum value limit for claims, which is currently $5,000.
- Proof of value: You may need to provide proof of the item's value, such as a receipt or invoice.
- Dispute resolution: If your claim is rejected, you can escalate the issue to Australia Post's Dispute Resolution team.
Remember to stay patient and persistent throughout the process. Good luck with your claim!