Aus post missing mail claim

If you're missing mail from Australia Post, you can file a claim to try to recover the lost or missing items. Here's a step-by-step guide to help you through the process:

Before you start:

  1. Check your tracking information: Log in to your Australia Post account or check your tracking number to see if the item was delivered or if there's an issue with the tracking.
  2. Contact Australia Post: Reach out to Australia Post's customer service team to report the missing mail. You can call them on 13 13 18 (Australia only) or email [email protected].

Filing a claim:

  1. Gather required information: You'll need to provide the following details:
    • Your name and contact information
    • The tracking number or consignment note number
    • The date the item was sent
    • The item's description and value
    • Any relevant documentation, such as receipts or invoices
  2. Fill out the claim form: You can download and complete the Australia Post Missing Mail Claim Form (PDF) or fill out the online form on the Australia Post website.
  3. Submit your claim: Send the completed form to Australia Post's Missing Mail Claims team:
    • By post: Australia Post Missing Mail Claims, GPO Box 3571, Melbourne VIC 3001
    • By email: [email protected]
    • Online: Fill out the online form on the Australia Post website
  4. Wait for a response: Australia Post will review your claim and respond within 10-14 working days. If your claim is approved, they'll provide a replacement or refund.

Tips and considerations:

  1. Keep records: Keep a copy of your claim form and any supporting documentation, as you may need to refer to them later.
  2. Time limits: You must file your claim within 12 months of the item being sent.
  3. Value limits: Australia Post has a maximum value limit for claims, which is currently $5,000.
  4. Proof of value: You may need to provide proof of the item's value, such as a receipt or invoice.
  5. Dispute resolution: If your claim is rejected, you can escalate the issue to Australia Post's Dispute Resolution team.

Remember to stay patient and persistent throughout the process. Good luck with your claim!