Auspost undelivered mail

The frustration of undelivered mail! Here's what you can do if you're experiencing issues with undelivered mail from Australia Post:

Check the Australia Post website

1. Visit the Australia Post website (www.auspost.com.au) and use their "Track My Item" tool to check the status of your mail.
2. Enter your tracking number or the recipient's address to see if the item has been delivered or is still in transit.

Contact Australia Post Customer Service

1. Reach out to Australia Post's Customer Service team via phone, email, or online chat.
   • Phone: 13 13 18 (Australia) or +61 3 8847 9045 (International)
   • Email: [email protected]
   • Online Chat: Available on the Australia Post website
2. Provide your tracking number, the recipient's address, and a detailed description of the issue.

Check with the recipient

1. Contact the intended recipient to see if they've received the mail.
2. Ask if they've checked their mailbox, and if they've received any notifications from Australia Post.

Report the issue to Australia Post

1. If the item is still undelivered, report the issue to Australia Post using their online form (www.auspost.com.au/help/contact-us).
2. Provide the required information, including the tracking number, recipient's address, and a detailed description of the issue.

What happens next

1. Australia Post will investigate the issue and try to locate the missing item.
2. If the item is found, it will be delivered to the intended recipient.
3. If the item is lost or damaged, Australia Post may offer a replacement or a refund.

Tips to avoid undelivered mail

1. Ensure the recipient's address is correct and complete.
2. Use a trackable service, such as Express Post or Signature on Delivery, to monitor the item's progress.
3. Keep a record of your tracking number and the recipient's address.
4. Check with the recipient regularly to ensure they've received the mail.

By following these steps, you should be able to resolve the issue with undelivered mail from Australia Post.