Aust post underpaid mail

A frustrating experience! If you believe that Australia Post has underpaid your mail, here are some steps you can take:

  1. Check your mail: Double-check your mail to ensure that it was indeed underpaid. Check the postage stamp or the delivery notice to see if the correct postage was applied.
  2. Contact Australia Post: Reach out to Australia Post's customer service team to report the issue. You can do this:
    • Online: Fill out the "Contact Us" form on the Australia Post website.
    • Phone: Call the Australia Post customer service number on 13 13 18 (Monday to Friday, 8am to 6pm AEST).
    • In-person: Visit your local Australia Post outlet and speak with a representative.
  3. Provide evidence: Be prepared to provide evidence to support your claim, such as:
    • A photo of the underpaid mail.
    • A copy of the delivery notice or receipt.
    • Proof of the correct postage amount.
  4. Request a refund: If Australia Post agrees that the mail was underpaid, they may offer a refund or a credit towards future postage costs.
  5. Escalate the issue: If you're not satisfied with the outcome, you can escalate the issue to Australia Post's complaints department. You can do this by:
    • Writing to: Australia Post, GPO Box 4918, Sydney NSW 2001.
    • Emailing: [email protected].
    • Calling: 13 13 18 and asking to speak with a complaints officer.

Remember to stay calm and patient when dealing with the issue. It's essential to provide clear evidence and follow the correct procedures to resolve the matter efficiently.