Aust post underpaid mail
A frustrating experience! If you believe that Australia Post has underpaid your mail, here are some steps you can take:
- Check your mail: Double-check your mail to ensure that it was indeed underpaid. Check the postage stamp or the delivery notice to see if the correct postage was applied.
- Contact Australia Post: Reach out to Australia Post's customer service team to report the issue. You can do this:
- Online: Fill out the "Contact Us" form on the Australia Post website.
- Phone: Call the Australia Post customer service number on 13 13 18 (Monday to Friday, 8am to 6pm AEST).
- In-person: Visit your local Australia Post outlet and speak with a representative.
- Provide evidence: Be prepared to provide evidence to support your claim, such as:
- A photo of the underpaid mail.
- A copy of the delivery notice or receipt.
- Proof of the correct postage amount.
- Request a refund: If Australia Post agrees that the mail was underpaid, they may offer a refund or a credit towards future postage costs.
- Escalate the issue: If you're not satisfied with the outcome, you can escalate the issue to Australia Post's complaints department. You can do this by:
- Writing to: Australia Post, GPO Box 4918, Sydney NSW 2001.
- Emailing: [email protected].
- Calling: 13 13 18 and asking to speak with a complaints officer.
Remember to stay calm and patient when dealing with the issue. It's essential to provide clear evidence and follow the correct procedures to resolve the matter efficiently.