Automobile customer service mail

Here is an example of an automobile customer service email:

Subject: Concern with Recent Service Visit

Dear [Customer Service Representative],

I am writing to express my disappointment with the recent service visit I had at [Dealership Name] on [Date]. I brought my [Make and Model] in for a routine oil change and tire rotation, but when I picked up my vehicle, I noticed that the work was not completed to my satisfaction.

Specifically, the oil change was not done correctly, and the tire rotation was not done at all. I was also charged for additional services that I did not authorize. I understand that mistakes can happen, but I expect a higher level of service from [Dealership Name].

I would appreciate it if you could look into this matter and take the necessary steps to correct the issue. I would like to schedule a follow-up appointment to have the work completed correctly and to have the additional charges reversed.

My vehicle's information is as follows:

I would appreciate a prompt response regarding the steps you will take to resolve this issue. If you need any additional information from me, please do not hesitate to ask.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Alternatively, here is an example of a positive email:

Subject: Excellent Service Experience

Dear [Customer Service Representative],

I just wanted to take a moment to express my satisfaction with the service I received at [Dealership Name] on [Date]. I brought my [Make and Model] in for a routine maintenance check and was blown away by the exceptional service I received.

The service advisor, [Advisor's Name], was knowledgeable, friendly, and took the time to explain everything they were doing. The work was completed quickly and efficiently, and I was impressed by the cleanliness and organization of the service department.

I would like to commend [Advisor's Name] and the entire service team for a job well done. I will definitely be recommending [Dealership Name] to my friends and family.

Please pass along my thanks to the team, and I look forward to my next visit.

Sincerely,

[Your Name]

This email template can be used as a starting point and customized to fit your specific needs and concerns. Remember to always be clear, concise, and respectful in your communication with customer service representatives.