Avast mail shield not working spam emails disappeared

Frustrating!

Avast Mail Shield is a feature that helps protect your email inbox from spam, phishing, and other types of malicious emails. If it's not working, you may be receiving more spam emails than usual. Let's troubleshoot the issue together!

Here are some steps to help you resolve the problem:

  1. Check your Avast settings: Ensure that Mail Shield is enabled and configured correctly. You can do this by following these steps:
    • Open Avast and go to the "Protection" tab.
    • Click on "Mail Shield" and make sure the toggle switch is turned on (green).
    • Check the "Settings" button next to Mail Shield and ensure that the "Scan incoming emails" option is enabled.
  2. Update Avast: Ensure that you're running the latest version of Avast. Outdated software can cause issues with Mail Shield. Check for updates by clicking on the "Update" button in the Avast interface.
  3. Check your email client settings: If you're using a third-party email client (e.g., Outlook, Thunderbird), ensure that it's configured to use Avast Mail Shield. You may need to adjust your email client's settings to allow Avast to scan your emails.
  4. Disable and re-enable Mail Shield: Sometimes, simply disabling and re-enabling Mail Shield can resolve the issue. To do this:
    • Go to the Avast "Protection" tab and toggle off Mail Shield.
    • Wait for a few minutes and then toggle it back on.
  5. Check your email provider's settings: If you're using a web-based email service (e.g., Gmail, Yahoo), check your provider's settings to ensure that they're not blocking Avast Mail Shield. You may need to add Avast's IP addresses to your provider's whitelist.
  6. Reset Avast Mail Shield: If none of the above steps work, you can try resetting Avast Mail Shield to its default settings. To do this:
    • Go to the Avast "Settings" tab and click on "Reset" next to Mail Shield.
    • Confirm that you want to reset Mail Shield to its default settings.
  7. Contact Avast support: If none of the above steps resolve the issue, you may want to contact Avast's support team for further assistance. They can help you troubleshoot the problem or provide additional guidance.

By following these steps, you should be able to resolve the issue with Avast Mail Shield not working and get your spam emails under control again!