Best line for mail in compny satisfaction
Here are some examples of effective lines for a mail-in company satisfaction survey:
- Overall Satisfaction: How satisfied are you with our company's products/services?
(Scale: Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
- Quality of Products/Services: How would you rate the quality of our products/services?
(Scale: Excellent, Good, Fair, Poor)
- Ordering Process: How easy was it to place your order with us?
(Scale: Very Easy, Easy, Neutral, Difficult, Very Difficult)
- Shipping and Delivery: How satisfied are you with our shipping and delivery process?
(Scale: Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
- Customer Service: How would you rate the customer service you received from our company?
(Scale: Excellent, Good, Fair, Poor)
- Value for Money: Do you feel that our products/services were a good value for the price?
(Scale: Strongly Agree, Somewhat Agree, Neutral, Somewhat Disagree, Strongly Disagree)
- Likelihood to Recommend: How likely are you to recommend our company to a friend or colleague?
(Scale: Very Likely, Likely, Neutral, Unlikely, Very Unlikely)
- Reason for Satisfaction/Dissatisfaction: What did you like/dislike most about your experience with our company?
(Open-ended text field for respondents to provide feedback)
- Frequency of Purchase: How often do you plan to purchase from our company in the future?
(Scale: Very Often, Often, Occasionally, Rarely, Never)
- Net Promoter Score (NPS): On a scale of 0-10, how likely are you to recommend our company to others?
(Scale: 0-3, 4-6, 7-8, 9-10)
Remember to keep your survey questions concise, clear, and easy to understand. You can also use a mix of multiple-choice and open-ended questions to gather both quantitative and qualitative feedback.