Bigcommerce order notifications going to junk mail

Frustrating!

BigCommerce order notifications being sent to junk mail can be caused by a few reasons. Here are some potential solutions to help you resolve the issue:

  1. Check your email provider's settings: Ensure that your email provider (e.g., Gmail, Outlook, Yahoo) is not flagging BigCommerce notifications as spam. You can try marking the notifications as "not spam" or adding BigCommerce's domain (bigcommerce.com) to your safe senders list.
  2. Verify your email address: Double-check that your email address is correct and up-to-date in your BigCommerce store settings. Sometimes, typos or incorrect email addresses can cause notifications to be sent to junk mail.
  3. Check your email filters: Review your email filters and rules to ensure that they're not blocking BigCommerce notifications. You can try temporarily disabling filters or rules to see if it resolves the issue.
  4. Update your BigCommerce store settings: Ensure that your store's email settings are configured correctly. Go to Store Setup > Email > Notifications and verify that the "Send order notifications" option is enabled.
  5. Check your email client's settings: If you're using a specific email client (e.g., Microsoft Outlook), check its settings to ensure that it's not blocking BigCommerce notifications. You can try adding BigCommerce's domain to your email client's safe senders list.
  6. Contact your email provider: Reach out to your email provider's support team to report the issue and ask for assistance in resolving it. They may be able to help you whitelist BigCommerce's domain or provide additional guidance.
  7. Check for spam filters: Some email providers have built-in spam filters that can flag certain types of emails as spam. You can try contacting your email provider's support team to ask about their spam filter settings and how to whitelist BigCommerce's domain.
  8. Contact BigCommerce support: If none of the above solutions work, you can reach out to BigCommerce's support team for further assistance. They may be able to provide additional guidance or help you troubleshoot the issue.

By following these steps, you should be able to resolve the issue and ensure that your BigCommerce order notifications are delivered to your inbox instead of junk mail.