Bsnl complaint through mail

Here's a step-by-step guide on how to file a complaint with BSNL through mail:

Step 1: Gather necessary information

• Your BSNL account number or phone number
• A detailed description of the issue you're facing (e.g. poor network coverage, billing dispute, etc.)
• Any relevant documents or evidence (e.g. bills, receipts, etc.)

Step 2: Write a clear and concise complaint letter

• Start your letter with a formal greeting (e.g. "Dear Sir/Madam")
• Clearly state your name, address, and contact details
• Describe the issue you're facing in detail, including any relevant dates and times
• Specify the action you would like BSNL to take to resolve the issue
• Keep your letter concise and to the point

Example of a complaint letter:

[Your Name] [Your Address] [City, State, Pincode] [Email ID] [Phone Number] [Date]

Dear Sir/Madam,

I am writing to complain about the poor network coverage in my area. Despite paying my monthly bill on time, I have been experiencing frequent disconnections and poor call quality. This has been a persistent issue for the past few months.

My account number is [Your Account Number]. I have attached a copy of my latest bill for your reference.

I request you to look into this matter and take necessary action to improve the network coverage in my area. I would appreciate it if you could also provide me with a solution to this problem at the earliest.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Step 3: Attach relevant documents

• Attach a copy of your latest bill, if applicable
• Attach any other relevant documents or evidence that support your complaint

Step 4: Send the complaint letter

• Send the complaint letter to the following address:
  • BSNL Consumer Services
  • BSNL Corporate Office
  • New Delhi - 110001
• Make sure to send the letter by registered post or speed post to ensure that it reaches the destination.

Step 5: Follow up

• Wait for a response from BSNL, which may take a few days to a few weeks
• If you don't receive a response, you can follow up with a phone call or email to the BSNL customer care number or email ID
• Keep a record of your correspondence with BSNL, including dates, times, and details of conversations or emails.

Remember to keep your complaint letter clear, concise, and well-organized, and to attach all relevant documents. This will help BSNL to quickly and efficiently resolve your complaint.