Business claims royal mail

A common issue!

If a business is claiming that Royal Mail has lost or damaged their mail, here are some steps they can take:

1. Report the issue to Royal Mail: The business should contact Royal Mail's customer service team to report the issue. They can do this by:
   • Visiting the Royal Mail website and filling out the "Report a problem" form.
   • Calling Royal Mail's customer service number (03457 740 740).
   • Visiting a local Royal Mail post office.
2. Provide proof of posting: The business should provide proof of posting, such as a receipt or a tracking number, to demonstrate that the item was sent via Royal Mail.
3. Wait for Royal Mail's investigation: Royal Mail will investigate the issue and may request additional information or evidence. They will then respond to the business with their findings.
4. Claim compensation (if applicable): If Royal Mail is found to be at fault, the business may be eligible for compensation. The amount of compensation will depend on the circumstances and the value of the item.
5. Keep records: It's essential for the business to keep records of the issue, including any correspondence with Royal Mail, receipts, and tracking numbers.

Some additional tips:

• Check the Royal Mail website: The Royal Mail website has a section dedicated to lost or damaged mail, which provides guidance on what to do if this happens.
• Keep a record of the item: The business should keep a record of the item, including its value, description, and any relevant tracking information.
• Be patient: The investigation process may take some time, so it's essential to be patient and allow Royal Mail to complete their investigation.