Can't access ms store or mail 8.1s

Frustrating!

There could be several reasons why you're unable to access the Microsoft Store or Mail app on Windows 8.1. Let's troubleshoot some common issues:

Microsoft Store:

  1. Check for updates: Ensure your Windows 8.1 is up-to-date. Go to Settings > Update and Recovery > Windows Update.
  2. Reset the Store: Try resetting the Microsoft Store by pressing the Windows key + R, typing wsreset.exe, and pressing Enter.
  3. Check for corrupted files: Run the System File Checker (SFC) tool to scan for corrupted system files. Press the Windows key + R, type sfc /scannow, and press Enter.
  4. Disable any recently installed apps: If you've installed a new app recently, try disabling it to see if it's causing the issue.
  5. Reset Windows Store cache: Press the Windows key + R, type wsreset.exe /clear, and press Enter.

Mail app:

  1. Check for updates: Ensure your Windows 8.1 is up-to-date. Go to Settings > Update and Recovery > Windows Update.
  2. Reset the Mail app: Try resetting the Mail app by pressing the Windows key + R, typing mailreset.exe, and pressing Enter.
  3. Check for corrupted files: Run the System File Checker (SFC) tool to scan for corrupted system files. Press the Windows key + R, type sfc /scannow, and press Enter.
  4. Check your account settings: Ensure your email account settings are correct. Go to Settings > Mail > Accounts > [Your Email Account].
  5. Try a different email account: If you have multiple email accounts set up, try switching to a different account to see if the issue persists.

Additional troubleshooting steps:

  1. Run the Windows 8.1 Troubleshooter: Go to Settings > Update and Recovery > Recovery > Advanced Startup Options > Troubleshoot > Windows 8.1 Troubleshooter.
  2. Check for malware: Run a full scan with your antivirus software to ensure your system is free from malware.
  3. System Restore: If you've made recent changes to your system, try restoring to a previous point when the issue didn't occur.

If none of these steps resolve the issue, you may want to consider seeking further assistance from Microsoft Support or a Windows 8.1 expert.