Can't add university email to windows 10 mail

Frustrating! I'm here to help you troubleshoot the issue. Adding a university email account to Windows 10 Mail can be a bit tricky, but let's go through some steps to resolve the problem.

Before we begin:

  1. Make sure you have the correct email address and password for your university account.
  2. Ensure that your university's email server settings are correct. You can find these settings on your university's IT website or by contacting their support team.

Step 1: Check the email settings

  1. Open the Mail app on your Windows 10 device.
  2. Click on the "Settings" icon (represented by a gear) in the top right corner.
  3. Click on "Accounts" and then "Add account".
  4. Select "Other account" and then "Manual setup".
  5. Enter your university email address and password.
  6. Click on "Next" and then "Connect".

Step 2: Configure the email settings

  1. In the "Account settings" window, enter the following information:
    • Email address: Your university email address
    • Username: Your university email address (without the "@university.edu" part)
    • Password: Your university email password
    • Server: Your university's email server (e.g., "imap.university.edu" for IMAP or "pop.university.edu" for POP)
    • Port: The port number used by your university's email server (e.g., 993 for IMAP or 995 for POP)
    • Authentication: Select "Basic authentication" or "OAuth 2.0" if available
  2. Click on "Next" and then "Connect".

Step 3: Verify the email settings

  1. If the connection is successful, you should see a confirmation message.
  2. Check your university email account settings to ensure that the settings are correct.

Common issues and solutions:

  1. Authentication issues: If you're having trouble authenticating, try using the "Basic authentication" option instead of "OAuth 2.0".
  2. Server settings: Double-check your university's email server settings to ensure they're correct.
  3. Port issues: If you're using the wrong port number, try changing it to the correct one.
  4. Certificate issues: If you're getting a certificate error, try disabling the "Verify server identity" option.

Additional tips:

  1. If you're still having trouble, try resetting your university email account password and then re-adding the account to Windows 10 Mail.
  2. If you're using a university-issued laptop or device, contact your university's IT support team for assistance.
  3. If you're using a personal device, you may need to contact your university's IT support team to obtain the correct email server settings.

I hope these steps and tips help you resolve the issue and add your university email account to Windows 10 Mail successfully!