Can a bank refuse to mail a statement

In most cases, a bank is required to mail a statement to its customers on a regular basis, such as monthly or quarterly, as part of its customer service and regulatory obligations. However, there may be certain circumstances where a bank can refuse to mail a statement. Here are some possible reasons:

  1. Account closure: If a customer closes their account, the bank may not be required to send a final statement.
  2. Account inactivity: If an account has been inactive for a long time, the bank may not be required to send statements.
  3. Customer request: If a customer specifically requests to stop receiving statements, the bank may honor their request.
  4. Error or dispute: If there is an error or dispute on the account, the bank may not send a statement until the issue is resolved.
  5. Regulatory exceptions: In some cases, regulatory bodies may exempt banks from sending statements in specific situations, such as during a natural disaster or other extraordinary circumstances.

However, it's important to note that banks are generally required to provide customers with regular statements as part of their customer service and regulatory obligations. If a bank refuses to mail a statement without a valid reason, customers may be able to:

  1. Contact the bank: Reach out to the bank's customer service department to understand the reason for the refusal and resolve any issues.
  2. Request a paper statement: If the bank is only providing electronic statements, customers may be able to request a paper statement.
  3. File a complaint: If the bank's refusal to mail a statement is unreasonable or discriminatory, customers may be able to file a complaint with regulatory bodies, such as the Consumer Financial Protection Bureau (CFPB) in the United States.

In summary, while a bank may refuse to mail a statement in certain circumstances, customers should be aware of their rights and responsibilities and take steps to resolve any issues or disputes that may arise.