Can i mail in my roomba for repair
Yes, you can mail in your Roomba for repair. Here's how:
iRobot's Repair Process:
- Check the warranty: Before sending in your Roomba for repair, check if it's still under warranty. If it is, you may be able to get it repaired or replaced for free.
- Contact iRobot's Customer Service: Reach out to iRobot's customer service department by phone (1-800-356-2345) or through their website's contact form. Let them know that you need to send in your Roomba for repair.
- Get a Return Merchandise Authorization (RMA) number: iRobot's customer service will provide you with an RMA number, which is required for processing your repair request.
- Pack your Roomba: Carefully package your Roomba in its original box or a sturdy box that can protect it during shipping. Make sure to include all original accessories, such as the charging dock, power cord, and any other parts that came with your Roomba.
- Ship your Roomba: Send your packaged Roomba to the following address:
iRobot Corporation Attn: Repair Department 175 Wyman Street Waltham, MA 02451
Shipping Instructions:
- Use a shipping carrier that provides tracking and insurance, such as UPS, FedEx, or USPS.
- Make sure to use a sturdy box and adequate packing materials to prevent damage during shipping.
- Clearly mark the outside of the box with the RMA number and your return address.
Estimated Repair Time:
The repair process typically takes 2-4 weeks, but this may vary depending on the complexity of the repair and the workload of iRobot's repair department.
Costs:
If your Roomba is no longer under warranty, you may be charged for the repair. The cost will depend on the type of repair needed and the age of your Roomba. You can contact iRobot's customer service to get an estimate of the repair cost before sending in your Roomba.
Tips:
- Before sending in your Roomba, make sure to back up any data stored on the device, such as maps or cleaning schedules.
- Keep a record of your RMA number and the tracking information for your shipment.
- If you're unsure about the repair process or have questions, contact iRobot's customer service for assistance.