Can royal.mail can forget to update the tracking number

Yes, it is possible for Royal Mail to forget to update the tracking number for a package. While Royal Mail has a robust tracking system in place, mistakes can still happen. Here are some reasons why this might occur:

  1. Human error: Royal Mail employees may accidentally forget to update the tracking information, especially if they are handling a high volume of packages.
  2. Technical issues: Technical glitches or system failures can cause tracking updates to be missed or delayed.
  3. Package misrouting: If a package is misrouted or sent to the wrong location, the tracking information may not be updated accordingly.
  4. Package not scanned: In some cases, packages may not be scanned at all, which means the tracking information will not be updated.

If you suspect that Royal Mail has forgotten to update the tracking number for your package, you can try the following:

  1. Contact Royal Mail customer service: Reach out to Royal Mail's customer service department and provide them with your tracking number and a detailed description of the issue. They may be able to investigate and update the tracking information for you.
  2. Check the Royal Mail website: Visit the Royal Mail website and check the tracking information for your package. If the information is not updated, you can try contacting customer service again.
  3. Contact the sender: If you are the sender, you can try contacting the recipient to see if they have received the package. If they have, you can ask them to provide you with an update on the tracking information.
  4. Wait a few days: Sometimes, tracking updates can be delayed due to high volumes of packages or technical issues. If you are still unable to get an update after a few days, you can try contacting Royal Mail customer service again.

It's worth noting that Royal Mail has a tracking guarantee, which means that if your package is lost or damaged, you may be eligible for compensation. However, this guarantee only applies if you have purchased the tracking service and the package is not delivered within the expected timeframe.