Can send but not receive emails outlook

The classic "can send but not receive" issue in Outlook!

This is a common problem that can occur due to various reasons. Here are some troubleshooting steps to help you resolve the issue:

Check your internet connection

  1. Ensure your internet connection is stable and working properly.
  2. Restart your router and modem to rule out any connectivity issues.

Outlook settings

  1. Check your Outlook account settings:
    • Go to File > Account Settings > Account Settings.
    • Select your email account and click "Change".
    • Verify that your email address, password, and server settings are correct.
  2. Ensure that your account is set to use the correct outgoing (SMTP) and incoming (IMAP or POP3) servers.

Server settings

  1. Check your server settings:
    • Go to File > Account Settings > Account Settings.
    • Select your email account and click "Change".
    • Verify that the server settings are correct:
      • Outgoing (SMTP) server: port 587 or 25
      • Incoming (IMAP or POP3) server: port 993 or 995
  2. If you're using a third-party email provider, check their documentation for the correct server settings.

Firewall and antivirus software

  1. Check your firewall settings:
    • Ensure that Outlook is allowed to connect to the internet.
    • Check your firewall logs for any blocked connections.
  2. Disable your antivirus software temporarily to see if it's interfering with Outlook's ability to receive emails.

Outlook add-ins

  1. Disable any recently installed add-ins:
    • Go to File > Options > Add-ins.
    • Disable any add-ins that you suspect might be causing the issue.
  2. Try restarting Outlook to see if the issue persists.

Microsoft Support

  1. Check the Microsoft Support website for any known issues related to your Outlook version and email provider.
  2. Search for solutions to similar issues and try the recommended fixes.

Reset Outlook

  1. Try resetting Outlook to its default settings:
    • Go to File > Options > Advanced.
    • Click "Reset" under "Reset Outlook settings".
    • Follow the prompts to reset Outlook.

If none of these steps resolve the issue, you may want to consider seeking assistance from your email provider's support team or a Microsoft support specialist.