Citadel records mail order

A blast from the past! Citadel Records was a legendary mail-order record store that operated from 1979 to 2009. Here's some information about their mail-order service:

How it worked:

Citadel Records was known for its vast selection of new and used vinyl records, CDs, and cassettes. Customers could browse their extensive catalog, which was published annually, and place orders by mail, phone, or online (once they started accepting online orders).

Ordering process:

To place an order, customers would:

  1. Browse the catalog, which was available in print or online.
  2. Write down the item numbers and quantities of the desired records.
  3. Fill out the order form, which included spaces for name, address, phone number, and payment information.
  4. Enclose a check or money order for the total amount, plus shipping and handling.
  5. Mail the order form and payment to Citadel Records.

Shipping and handling:

Citadel Records offered various shipping options, including:

  1. Media Mail (USPS): This was the most affordable option, but it could take several weeks to arrive.
  2. Priority Mail (USPS): Faster than Media Mail, but still relatively inexpensive.
  3. Express Mail (USPS): The fastest option, but also the most expensive.
  4. International shipping: Citadel Records shipped to customers worldwide, but international shipping rates were higher.

Payment options:

Citadel Records accepted various payment methods, including:

  1. Check or money order (US dollars only)
  2. Credit card (once they started accepting online orders)
  3. PayPal (for online orders)

Order tracking:

Once an order was processed, Citadel Records would send a confirmation email or letter to the customer, including a tracking number for online orders. Customers could track their packages on the USPS website.

Return policy:

Citadel Records had a generous return policy. If a customer was not satisfied with an order, they could return the item(s) within 30 days for a full refund or exchange.

Closure:

Unfortunately, Citadel Records ceased operations in 2009, citing declining sales and the rise of online music platforms. The company's website and mail-order service are no longer active, but many music enthusiasts still cherish their memories of ordering from Citadel Records.