Claim centre royal mail

The Claim Centre for Royal Mail!

If you're looking to make a claim with Royal Mail, you've come to the right place. Here's a step-by-step guide to help you navigate the process:

What kind of claims can I make with Royal Mail?

Royal Mail accepts claims for:

  1. Lost or damaged items
  2. Delayed or undelivered items
  3. Incorrectly addressed items
  4. Items that were not delivered to the correct address

How do I make a claim with Royal Mail?

To make a claim, follow these steps:

  1. Gather your evidence: Collect any relevant documents, such as:
    • The original receipt or proof of purchase
    • The item's tracking number (if applicable)
    • Photos of the item (if damaged)
    • Proof of address (if the item was not delivered to the correct address)
  2. Fill out the claim form: You can download the claim form from Royal Mail's website or contact their customer service team to request a form.
  3. Submit your claim: Send the completed claim form, along with your evidence, to Royal Mail's Claim Centre:
    • By post: Royal Mail Claim Centre, PO Box 179, Bristol, BS99 7WS
    • By email: [email protected]
    • By phone: 03457 740 740 (Monday to Friday, 8am to 6pm)

What information do I need to provide?

When making a claim, you'll need to provide the following information:

  1. Your name and address
  2. The item's description and value
  3. The item's tracking number (if applicable)
  4. The date the item was sent
  5. The reason for the claim (e.g., lost, damaged, delayed, etc.)

What happens after I submit my claim?

Royal Mail will review your claim and may request additional information or evidence. If your claim is approved, you'll receive a payment or a replacement item. If your claim is denied, you'll receive a letter explaining the reason for the denial.

Tips and reminders

By following these steps and providing the necessary information, you should be able to successfully make a claim with Royal Mail. Good luck!