Claim centre royal mail
The Claim Centre for Royal Mail!
If you're looking to make a claim with Royal Mail, you've come to the right place. Here's a step-by-step guide to help you navigate the process:
What kind of claims can I make with Royal Mail?
Royal Mail accepts claims for:
- Lost or damaged items
- Delayed or undelivered items
- Incorrectly addressed items
- Items that were not delivered to the correct address
How do I make a claim with Royal Mail?
To make a claim, follow these steps:
- Gather your evidence: Collect any relevant documents, such as:
- The original receipt or proof of purchase
- The item's tracking number (if applicable)
- Photos of the item (if damaged)
- Proof of address (if the item was not delivered to the correct address)
- Fill out the claim form: You can download the claim form from Royal Mail's website or contact their customer service team to request a form.
- Submit your claim: Send the completed claim form, along with your evidence, to Royal Mail's Claim Centre:
- By post: Royal Mail Claim Centre, PO Box 179, Bristol, BS99 7WS
- By email: [email protected]
- By phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
What information do I need to provide?
When making a claim, you'll need to provide the following information:
- Your name and address
- The item's description and value
- The item's tracking number (if applicable)
- The date the item was sent
- The reason for the claim (e.g., lost, damaged, delayed, etc.)
What happens after I submit my claim?
Royal Mail will review your claim and may request additional information or evidence. If your claim is approved, you'll receive a payment or a replacement item. If your claim is denied, you'll receive a letter explaining the reason for the denial.
Tips and reminders
- Make sure to keep a copy of your claim form and evidence for your records.
- Be patient, as the claims process can take some time.
- If you're unsure about the claims process or need help, contact Royal Mail's customer service team.
By following these steps and providing the necessary information, you should be able to successfully make a claim with Royal Mail. Good luck!