Claim for missing item royal mail

To claim for a missing item with Royal Mail, you'll need to follow these steps:

Step 1: Check the Royal Mail website

• Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" or "Track a letter".
• Enter your tracking number or the recipient's postcode to check the status of your item.

Step 2: Report the item as missing

• If the item is shown as "delivered" but you haven't received it, or if it's shown as "undelivered" and you're sure it was sent, you can report the item as missing.
• Go to the Royal Mail website and click on "Report a missing item" or "Report a lost item".
• Fill in the online form with the required details, including:
  • Your name and address
  • The tracking number or the recipient's postcode
  • A description of the item and its value
  • The date it was sent and the expected delivery date

Step 3: Wait for Royal Mail to investigate

• Royal Mail will investigate your claim and try to locate the item.
• They may contact you for more information or to ask for additional evidence.

Step 4: Receive a decision

• Royal Mail will let you know the outcome of their investigation.
• If they're unable to locate the item, they may offer a refund or compensation.

Compensation amounts

• Royal Mail offers compensation for lost or damaged items, up to a maximum of £100 for letters and £300 for parcels.
• The amount of compensation you receive will depend on the value of the item and the circumstances of the loss.

Tips and reminders

• Make sure to keep a record of your tracking number and the details of your item.
• Report the item as missing as soon as possible to increase the chances of it being found.
• Be patient and allow Royal Mail time to investigate your claim.
• If you're not satisfied with the outcome of your claim, you can contact Royal Mail's customer service team for further assistance.