Complaint mail sample

Here is a sample complaint email:

Subject: Unsatisfactory Experience with [Company Name]

Dear [Customer Service Representative's Name],

I am writing to express my disappointment and frustration with my recent experience with [Company Name]. On [Date], I purchased [Product/Service] from your store located at [Store Location]. Unfortunately, the product did not meet my expectations, and I am extremely dissatisfied with the quality and performance.

The specific issues I encountered are as follows:

• [State the specific problem or issue you experienced, e.g. "The product arrived damaged and was not functioning properly."]
• [Provide any relevant details, e.g. "I tried to contact your customer service team, but I was unable to get a response for several days."]

I have tried to resolve this issue on my own by [State any attempts you made to resolve the issue, e.g. "I contacted your customer service team and was told that the issue was not their responsibility."]. However, I have not received a satisfactory response or resolution.

I would appreciate it if you could look into this matter and take immediate action to resolve the issue. I would like to request a [State what you would like to happen, e.g. "full refund" or "replacement product"]. I believe this is a reasonable request considering the poor quality of the product and the lack of customer service I received.

If you need any additional information or would like to discuss this matter further, please do not hesitate to contact me. I would appreciate a prompt response and resolution to this issue.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Additional Tips:

• Be clear and concise in your email, stating the specific issue and the resolution you are seeking.
• Provide any relevant details, such as dates, times, and specific events.
• Keep a polite and professional tone throughout the email.
• Proofread your email for spelling and grammar errors before sending it.
• Keep a copy of the email for your records.

Remember to customize the email to fit your specific situation and needs.