Complaint usps mail delivery

Here are some steps you can follow to file a complaint with the United States Postal Service (USPS) regarding mail delivery issues:

Online Complaint Form

1. Go to the USPS website at usps.com.
2. Click on the "Contact Us" link at the top of the page.
3. Select "File a Complaint" from the drop-down menu.
4. Fill out the online complaint form with as much detail as possible, including:
   • Your name and contact information
   • The date and time of the issue
   • A description of the issue (e.g. late delivery, missing package, damaged mail)
   • The tracking number (if applicable)
5. Submit the form.

Phone Complaint

1. Call the USPS Customer Service number at 1-800-275-8777 (1-800-ASK-USPS).
2. Explain your issue to the customer service representative, providing as much detail as possible.
3. The representative will take a report and assign a tracking number to your complaint.

In-Person Complaint

1. Visit your local post office or a USPS retail location.
2. Speak with a postal employee and explain your issue.
3. They will take a report and provide a tracking number for your complaint.

Additional Tips

• Be prepared to provide as much information as possible about your issue, including dates, times, and tracking numbers.
• Keep a record of your complaint, including the date and time you filed it, and any subsequent interactions with USPS.
• If you are filing a complaint about a lost or stolen package, you may need to provide proof of value and a police report (if applicable).
• USPS has a 30-day deadline for resolving complaints. If you are not satisfied with the resolution, you can escalate your complaint to the USPS Office of the Inspector General.

Common Issues and Solutions

• Late delivery: Check the tracking number to see if the package was delayed due to weather, holidays, or other factors. If it was not delayed, contact USPS customer service to investigate.
• Missing package: Check with your neighbors to see if they received the package by mistake. If not, contact USPS customer service to investigate.
• Damaged mail: Take photos of the damaged mail and contact USPS customer service to report the issue.

Remember to stay calm and patient when filing a complaint. USPS customer service representatives are trained to help resolve issues and provide a satisfactory resolution.