Demurrage charges email

Here is an example email that you could send to a shipping line or a freight forwarder to inquire about demurrage charges:

Subject: Demurrage Charges Inquiry

Dear [Shipping Line/Freight Forwarder's Name],

I hope this email finds you well. I am writing to inquire about the demurrage charges that have been applied to my shipment, [Shipment Number], which was delivered to your terminal on [Date of Delivery].

According to my records, the shipment was supposed to be cleared and released within [Timeframe] after delivery, but it appears that there has been a delay. I understand that demurrage charges may be applicable in such cases, but I would like to request more information about the charges and the calculation method used.

Could you please provide me with the following details:

I would also appreciate it if you could provide me with any supporting documentation or evidence that may be relevant to the demurrage charges.

If there is any additional information or clarification that you need from me, please do not hesitate to ask. I look forward to hearing back from you soon.

Thank you for your time and assistance.

Best regards,

[Your Name]

[Your Company Name]

[Your Contact Information]

Here is an example response from the shipping line or freight forwarder:

Subject: Re: Demurrage Charges Inquiry

Dear [Your Name],

Thank you for your email regarding the demurrage charges applied to your shipment, [Shipment Number]. We apologize for any inconvenience this may have caused and are happy to provide you with the information you requested.

The total amount of demurrage charges applied to your shipment is [Amount]. The calculation method used is based on a daily rate of [Rate] per day, starting from [Date] and ending on [Date]. The shipment was cleared and released on [Date].

We have attached a copy of the demurrage charge notice for your reference. Please note that the notice was sent to you on [Date] and included all the necessary details, including the calculation method and the dates.

If you have any further questions or concerns, please do not hesitate to contact us. We are always happy to assist you.

Thank you for your business.

Best regards,

[Shipping Line/Freight Forwarder's Name]

[Shipping Line/Freight Forwarder's Contact Information]

Note: The above is just an example and the actual email may vary depending on the specific circumstances and the shipping line or freight forwarder's policies.