Do royal mail text you for unpaid shipping fee
According to Royal Mail's official website and customer service, they do not typically text customers to request payment for unpaid shipping fees. Here's why:
- Royal Mail's communication channels: Royal Mail primarily uses email, phone, and postal mail to communicate with customers. They may send you an email or a letter to inform you of an unpaid shipping fee, but texting is not a common method of communication.
- Unpaid shipping fees: If you have an unpaid shipping fee, Royal Mail will typically send you a notification by email or postal mail, explaining the amount owed and the payment options available.
- Text message scams: Be cautious of text messages claiming to be from Royal Mail, as they may be scams. Royal Mail will never ask you to provide personal or financial information via text message.
If you're concerned about an unpaid shipping fee, I recommend:
- Checking your email: Look for emails from Royal Mail or your online account to see if you've received any notifications about unpaid shipping fees.
- Contacting Royal Mail: Reach out to Royal Mail's customer service via phone (03457 740 740) or email ([email protected]) to inquire about any outstanding fees.
- Verifying the authenticity: If you receive a suspicious text message claiming to be from Royal Mail, do not respond or provide any personal information. Instead, contact Royal Mail's customer service to verify the authenticity of the message.
Remember, it's always a good idea to be cautious when receiving unsolicited messages or requests for personal information.