Email etiquette all caps

EMAIL ETIQUETTE IN ALL CAPS

SUBJECT LINE

• KEEP IT BRIEF AND TO THE POINT
• AVOID USING ALL CAPS IN THE SUBJECT LINE
• USE KEYWORDS TO HELP THE RECIPIENT QUICKLY UNDERSTAND THE CONTENT OF THE EMAIL

GREETINGS

• START WITH A PROFESSIONAL GREETING, SUCH AS "DEAR [NAME]" OR "HELLO [NAME]"
• AVOID USING INFORMAL GREETINGS LIKE "HI" OR "HEY"

BODY OF THE EMAIL

• KEEP THE BODY OF THE EMAIL BRIEF AND TO THE POINT
• USE CLEAR AND CONCISE LANGUAGE
• AVOID USING ALL CAPS IN THE BODY OF THE EMAIL, UNLESS YOU'RE QUOTING SOMETHING THAT WAS ORIGINALLY WRITTEN IN ALL CAPS
• USE PROPER PUNCTUATION AND GRAMMAR
• AVOID USING TOO MANY EMOJIS OR ABSTRACT SYMBOLS

SIGN-OFF

• END THE EMAIL WITH A PROFESSIONAL SIGN-OFF, SUCH AS "BEST REGARDS" OR "SINCERELY"
• AVOID USING INFORMAL SIGN-OFFS LIKE "THX" OR "TTYL"

ATTACHMENTS

• KEEP ATTACHMENTS TO A MINIMUM
• USE CLEAR AND DESCRIPTIVE FILE NAMES
• AVOID ATTACHING LARGE FILES WITHOUT PERMISSION
• AVOID ATTACHING FILES THAT ARE NOT RELEVANT TO THE EMAIL

SPELLING AND GRAMMAR

• AVOID SPELLING AND GRAMMAR MISTAKES
• USE A SPELL CHECKER TO HELP YOU CATCH MISTAKES
• AVOID USING ABBREVIATIONS WITHOUT DEFINING THEM

TIME-SENSITIVE ISSUES

• IF YOU'RE EMAILING ABOUT A TIME-SENSITIVE ISSUE, MAKE SURE TO INCLUDE A CLEAR CALL TO ACTION
• AVOID USING JARGON OR TECHNICAL TERMS THAT THE RECIPIENT MAY NOT UNDERSTAND
• AVOID EMAILING AT UNREASONABLE HOURS OR ON WEEKENDS WITHOUT PERMISSION

FOLLOW-UP

• IF YOU DON'T RECEIVE A RESPONSE TO YOUR EMAIL, FOLLOW UP WITH A POLITE AND PROFESSIONAL MESSAGE
• AVOID BEING AGGRESSIVE OR PUSHY IN YOUR FOLLOW-UP EMAILS
• AVOID EMAILING THE SAME PERSON MULTIPLE TIMES WITHOUT PERMISSION