Email response to unsatisfied customer

Here is an example of an email response to an unsatisfied customer:

Subject: Concerns about your recent purchase

Dear [Customer's Name],

I am so sorry to hear that you are not satisfied with your recent purchase from our company. We take all complaints seriously and would like to make things right.

Can you please tell me more about the issue you are experiencing with your [product/service]? What specifically is not meeting your expectations? This will help us to better understand the problem and find a solution.

We value your business and appreciate the opportunity to make things right. We are committed to providing the highest level of quality and service to our customers, and we fell short in your case.

In the meantime, I would like to offer you [optional: a refund, replacement, or discount on a future purchase].

If you would like to discuss this further, please don't hesitate to contact me directly. I am here to listen and help in any way I can.

Thank you for bringing this to our attention, and I look forward to hearing back from you soon.

Best regards,

[Your Name] [Your Title] [Company Name]

This response acknowledges the customer's concerns, apologizes for the issue, and offers a solution to make things right. It also shows that the company is committed to providing good customer service and values the customer's business.

Some key elements of this response include: