Hotmail sign in mobile phone problem feedback

I'd be happy to help you with your Hotmail sign-in issue on your mobile phone. Can you please provide more details about the problem you're experiencing? Here are some questions to help me better understand the issue:

1. What is the exact error message you're seeing when you try to sign in to your Hotmail account on your mobile phone?
2. Are you using the Hotmail app or the Outlook app to access your account?
3. Have you tried signing in to your account on a computer or another device to see if the issue is specific to your mobile phone?
4. Have you recently changed your password or made any changes to your account settings?
5. Are you using a 2-factor authentication (2FA) method, such as a code sent to your phone or an authenticator app?
6. Have you tried clearing the app's cache and data or restarting your phone to see if that resolves the issue?

Some common issues that may cause sign-in problems on mobile phones include:

• Incorrect password or username
• Outdated app version
• Network connectivity issues
• Browser or app compatibility problems
• 2FA issues
• Account lockout due to too many incorrect login attempts

If you're still having trouble signing in, you can try the following troubleshooting steps:

1. Check your internet connection: Make sure your phone has a stable internet connection.
2. Restart your phone: Sometimes, a simple restart can resolve the issue.
3. Clear app cache and data: Go to your phone's settings, find the Hotmail app, and clear its cache and data.
4. Update the app: Make sure you're running the latest version of the Hotmail app.
5. Try a different browser or app: If you're using the Hotmail app, try signing in using a different browser or app, such as the Outlook app.
6. Contact Microsoft support: If none of the above steps resolve the issue, you can contact Microsoft support for further assistance.