How can i complaint in indusind bank by mail
IndusInd Bank provides a convenient way to lodge complaints through mail. Here's the process:
Complaint Form: You can download the complaint form from the IndusInd Bank website (www.indusind.com) or obtain it from any of the bank's branches.
Mailing Address: Send the completed complaint form to the following address:
IndusInd Bank Customer Service Department IndusInd Bank Towers Senapati Bapat Marg Pune - 411016
Email: Alternatively, you can also send an email to [email protected] with the subject "Complaint" and provide the necessary details.
Complaint Details: When submitting your complaint, please provide the following details:
- Your name and contact information (address, phone number, and email ID)
- Account number (if applicable)
- Briefly describe the issue or problem you are facing
- Any relevant documents or supporting evidence (if applicable)
Response: IndusInd Bank will acknowledge your complaint within 3 working days and provide a resolution or an update on the status of your complaint within 10 working days. If the issue is more complex, the bank may take up to 30 working days to resolve it.
Additional Tips:
- Make sure to keep a copy of the complaint form and any supporting documents for your records.
- If you have already lodged a complaint with the bank, please mention the complaint reference number in your mail.
- If you are not satisfied with the bank's response, you can escalate the matter to the Banking Ombudsman (BO) or the Reserve Bank of India (RBI).
Remember to stay calm and patient while lodging your complaint, and I hope you receive a satisfactory response from IndusInd Bank.