How do i cancel my bt premium mail account

To cancel your BT Premium Mail account, you can follow these steps:

Method 1: Online Cancellation

1. Log in to your BT account online: Go to the BT website (www.bt.com) and sign in to your account.
2. Click on "My BT" and then select "Mail" from the dropdown menu.
3. Click on "Manage my mail" and then select "Cancel my mail service".
4. Follow the prompts to confirm your cancellation.

Method 2: Phone Cancellation

1. Call BT's customer service number: 0800 800 150 (free from BT landlines) or 0330 123 4444 (charged at your local rate).
2. Tell the customer service representative that you want to cancel your Premium Mail account.
3. They will ask you to confirm your account details and reason for cancellation.
4. Once confirmed, they will cancel your account and provide you with a cancellation reference number.

Method 3: Post Cancellation

1. Write a letter to BT: You can write a letter to BT Premium Mail, PO Box 444, Warrington, WA4 9WD.
2. Include your account details and a clear request to cancel your Premium Mail account.
3. Sign and date the letter.
4. Post the letter to BT.

Important Notes:

• Make sure you have any outstanding bills paid before cancelling your account.
• If you have any outstanding issues or concerns, it's recommended to resolve them before cancelling your account.
• Cancellation may take up to 30 days to take effect, during which time you may still receive mail services.
• If you're cancelling due to a problem with your service, you may be eligible for a refund or compensation.

Remember to keep a record of your cancellation, including the date and method of cancellation, in case you need to refer to it later.