How do i report a missing parcel to royal mail

If you're missing a parcel from Royal Mail, you can report it to them using the following methods:

Online:

1. Go to the Royal Mail website (www.royalmail.com).
2. Click on "Track a parcel" at the top of the page.
3. Enter your tracking number (also known as a barcode) in the "Track a parcel" box.
4. Click "Track" to see the status of your parcel.
5. If your parcel is showing as "delivered" but you haven't received it, click on "Report a missing parcel" and follow the prompts.

Phone:

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Tell the advisor that you're missing a parcel and provide your tracking number.
3. They'll ask you some questions to help them investigate.

Post Office:

1. Visit your local Post Office branch.
2. Tell the staff that you're missing a parcel and provide your tracking number.
3. They'll help you report the issue and provide a reference number.

What you'll need to provide:

• Your tracking number (also known as a barcode)
• Your name and address
• A description of the parcel and its contents
• The expected delivery date and time

What happens next:

• Royal Mail will investigate the issue and try to locate your parcel.
• If they can't find your parcel, they'll provide a refund or a replacement, depending on the circumstances.
• If you've received a refund or replacement, you may be asked to provide proof of non-delivery, such as a signed statement or a witness statement.

Remember to keep your tracking number safe, as you'll need it to report a missing parcel.