How many days hmrc mail us after giving complaint

HMRC (Her Majesty's Revenue and Customs) typically responds to complaints within a reasonable timeframe, but the exact number of days can vary depending on the complexity of the issue and the workload of their customer service team.

According to HMRC's complaints procedure, they aim to respond to complaints within the following timescales:

However, it's not uncommon for HMRC to take longer to respond to complaints, especially if they require additional information or investigation.

If you've made a complaint to HMRC and haven't received a response within the expected timeframe, you can:

  1. Check your email and junk mail folders to ensure the response hasn't been filtered out.
  2. Contact HMRC again to ask about the status of your complaint. You can do this by:
    • Calling the HMRC helpline on 0300 200 3310 (Monday to Friday, 8am to 8pm).
    • Sending an email to [email protected].
    • Writing to HMRC at the following address: HMRC, Complaints, BX9 1HT.

Remember to include your complaint reference number and a brief summary of your issue to help HMRC locate your complaint quickly.

Keep in mind that HMRC may need to investigate your complaint further, which can take additional time. If you're not satisfied with the response you receive, you can escalate your complaint to HMRC's complaints escalation team or seek independent advice from a tax professional or advocacy service.