How to complain about my mail carrier

If you're unhappy with your mail carrier's service, here are some steps you can take to complain:

1. Contact the Post Office: Start by contacting your local post office or the United States Postal Service (USPS) customer service department. You can find the contact information for your local post office by visiting the USPS website and using their "Find a Location" tool.
2. Speak with a Supervisor: When you contact the post office, ask to speak with a supervisor or a customer service representative. Explain your concerns and provide specific examples of the issues you're experiencing with your mail carrier.
3. File a Formal Complaint: If you're not satisfied with the supervisor's response, you can file a formal complaint with the USPS. You can do this online or by mail. To file a complaint online, visit the USPS website and click on "Contact Us" and then "File a Complaint." To file a complaint by mail, send a letter to: United States Postal Service Office of the Inspector General Attn: Consumer Affairs 475 L'Enfant Plaza SW Washington, DC 20260-0004
4. Provide Specific Details: When filing a complaint, be sure to provide specific details about the issues you're experiencing, including:
   • The name of your mail carrier
   • The dates and times of the incidents
   • A description of what happened
   • Any relevant documentation, such as photos or videos
5. Follow Up: After filing a complaint, be sure to follow up with the USPS to ensure that your complaint is being investigated and addressed. You can do this by contacting the USPS customer service department again and asking for an update on your complaint.

Additional Tips

• Keep a Record: Keep a record of all interactions with your mail carrier and the USPS, including dates, times, and details of what happened. This can be helpful if you need to file a complaint or seek further assistance.
• Be Respectful: When communicating with your mail carrier or the USPS, be respectful and professional. Avoid being confrontational or aggressive, as this can escalate the situation.
• Seek Assistance from Your Local Representative: If you're not satisfied with the USPS's response, you can seek assistance from your local representative or senator. They may be able to help you resolve the issue or provide additional guidance.

Common Issues with Mail Carriers

• Delays or Loss of Mail: If your mail is consistently delayed or lost, you may want to complain to the USPS about your mail carrier's performance.
• Poor Customer Service: If your mail carrier is rude or unhelpful, you may want to complain about their customer service.
• Damage to Mail: If your mail is damaged or destroyed, you may want to complain to the USPS about your mail carrier's handling of your mail.

Remember to stay calm and professional when complaining about your mail carrier. By following these steps, you can help resolve the issue and improve the service you receive from your mail carrier.