How to complain about royal mail service
If you're unhappy with the service provided by Royal Mail, there are several ways to complain:
- Contact Royal Mail Customer Service: You can contact Royal Mail's customer service team by:
- Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
- Email: [email protected]
- Online Form: Fill out the online complaint form on Royal Mail's website
- Write to Royal Mail: You can also write to Royal Mail's customer service team at:
- Royal Mail Customer Service
- FREEPOST RLTR
- Liverpool L69 1BR
- Visit a Royal Mail Customer Service Point: You can visit a Royal Mail customer service point in person to speak to a representative. You can find your nearest customer service point on Royal Mail's website.
- Use the Royal Mail Complaints Procedure: Royal Mail has a formal complaints procedure that you can follow. You can find more information on this procedure on Royal Mail's website.
When complaining, it's helpful to have the following information ready:
- Your Royal Mail tracking number (if applicable)
- The date and time of the issue
- A detailed description of the problem
- Any relevant evidence, such as photos or receipts
Royal Mail aims to respond to complaints within 5 working days. If you're not satisfied with the response, you can escalate the issue to Royal Mail's Customer Service Manager.
Additional Tips:
- Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
- Be clear and concise when describing the issue and what you're asking for.
- Be respectful and professional in your communication.
- If you're complaining about a specific issue, such as a lost or damaged item, try to provide as much detail as possible to help Royal Mail investigate.
Remember, complaining to Royal Mail is an opportunity to provide feedback and help improve their service. By following these steps, you can ensure that your complaint is heard and addressed.